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Dear Cathy, You are wonderful. Thank you so much for your help and over-the-top assistance with my order. Please pass this message on to your supervisor or send me their email and I will tell them directly how thoughtful and kind you have been to me. That you are a credit to the company. And that I am a very loudmouthed broad who is delighted to tell all and sundry what great customer service wine.com has provided me via YOU. I look forward to visiting (and purchasing from) wine.com repeatedly in the future.Being a gal of my word, I'm posting this consumer-company exchange. I hope wine.com keeps Cathy because she is going to be the reason I purchase wine from them in the future.